Refunds and Returns
What you can expect when returning a product or requesting a refund.
Refunds and Returns Policy
At Steamboat Fun and Games, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and refunds process to ensure your peace of mind.
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. We cannot accept returns on items that have been used, damaged, or are not in their original packaging.
Refund Process
Upon receipt and confirmation of your valid return(s), we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team within 7 days of receiving the item to request an exchange.
Return Procedure
To initiate a return, please follow these steps:
a. Contact our customer support team at [email protected] or call +1 (970) 761-2334 to request a Return Authorization (RA) number.
b. Securely package the item, including all original accessories and manuals, and write the RA number on the outside of the package.
c. Ship the package to the following address: 703 Lincoln Ave UNIT B106, Steamboat Springs, CO 80487
Return Shipping
If the return is a result of our error (e.g., wrong item shipped, defective product), we will provide a prepaid return shipping label. In other cases, customers are responsible for return shipping costs.
Exceptions and Restrictions
The following items are non-returnable:
- Opened software or downloadable digital content.
- Personalized or custom-made items.
- Board games or toys with missing pieces or damaged packaging.
Damaged or Lost Packages
If your order arrives with visible damage to the packaging, please refuse the delivery and contact us immediately. For lost or missing packages, please notify us within 7 days of the expected delivery date.
Contact Information:
For any questions or concerns regarding returns and refunds, please reach out to our customer support team at: [email protected] or call +1 (970) 761-2334.
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (Mountain Time).